Privacy policy

Effective Date: 27 June 2025

1. Introduction

LIMA Property Group (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with UK GDPR. This policy explains how we collect, use, store, and share your personal information through our website and when you contact us.

2. Data Controller

LIMA Property Group

3. Personal Data We Collect

  • Contact form / submissions: name, email address, telephone number, message, project details

  • Communications: information exchanged via email or phone about quotes, services, and projects

  • Website analytics: IP address, browser/device type, pages viewed, session duration (via essential and performance cookies)

  • Note: We do not use advertising or profiling cookies.

4. How We Use Your Data

We may use your information to:

  • Provide quotes or advice on new builds, extensions, refurbishments, or commercial adaptations

  • Schedule and manage projects, communicate updates, and handle follow-ups

  • Improve our website and services through anonymised analytics

  • Comply with financial and regulatory record-keeping requirements

5. Legal Basis for Processing

Our processing of your personal data is based on:

  • Contractual necessity: to provide the services you request

  • Legitimate interests: to manage and improve our business operations

  • Consent: if you opt in to receive follow-up communications

  • Legal obligation: to retain records for compliance and audit purposes

6. Sharing Your Data

We do not sell or rent your data. We may share information with:

  • Service providers (e.g. hosting, analytics, email platforms) acting as processors

  • Legal or regulatory authorities, where required by law

7. Cookies & Tracking

  • Essential cookies: enable site functionality (forms, navigation)

  • Performance cookies: provide anonymised usage insights

  • No third-party advertising or profiling cookies are used

8. Data Retention

  • Project-related enquiries and service records: up to 7 years

  • Usage analytics (session logs): retained for 24 months; aggregated data may be stored longer

9. Your Rights

You have the right to:

  • Access, correct, delete, or restrict your personal data

  • Withdraw consent or object to processing

  • Request data portability

To exercise your rights, please contact us using the details provided. You may also file a complaint with the Information Commissioner’s Office (ICO).

10. Security

We protect data using SSL encryption, secure servers, and restricted access controls. While we follow best practices, no online system can be completely secure.

11. International Transfers

All personal data is stored and processed within the UK. No overseas transfers occur.

12. Policy Updates

We may update this policy from time to time. Any updates will be shown with a new Effective Date. Continued use of our website after updates indicates your acceptance of the revised policy.